Operational Reporting

Operational reports provide data which enables brands to optimize their contact center activities and meet their performance goals. By monitoring performance spikes and/or other issues in real time, brands can identify and fix problems on the fly, and even eliminate potential problems.

Reading the Agent Manager Data Bar
Reading the Agent Manager Dashboard
Optimizing Contact Center Performance with Operational Reports
BI Survey Reports
LiveEngage Operational Reporting Metrics
Agent Goal Tracker

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