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Forgot Your Password

 

  1. Navigate to this URL in your browser: https://authentication.liveperson.net/login.html

 

  1. Click on the ‘Forgot your password?’ link at the bottom of the login form.

 

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  1. You will need to fill in the form fields for: account number and user id / email.

 

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If you have forgotten your account number, you will need to chat with our support team.

 

  1. Click on the ‘Submit’ button at the bottom of the form.

 

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  1. You will then be sent an email from LivePerson Support that will have a link to reset your Password.

 

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If you did not receive the email, make sure to check your spam folder, or you can add selfsupport@liveperson.com to your address book.

 

  1. Click on the ‘Reset password’ button in the email, you will be taken to the Reset password form.

 

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  1. Fill in the fields on the Reset password form, and click the ‘Submit’ button when you are done.

 

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Forgot Account Number

 

If you have forgotten your account number, you will need to chat with a member of support team.

 

  1. Navigate to this URL in your browser: https://authentication.liveperson.net/login.html

 

  1. On the right hand side of the screen, click the ‘Live Chat’ button.

 

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  1. In the embedded chat window that opens, you will need to fill out the fields for your name and email address.

 

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  1. Click the ‘Submit’ button to have the chat start with our support team.

 

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