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Create a User

To create an user in LiveEngage, you must be assigned to the Administrator permission set.

 

  1. Click on the Users tab in LiveEngage.

 

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  1. Click on the ‘+ Add user’ button in the bottom left hand corner

 

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Or, click on the ‘Action’ dropdown menu in the top right corner, and choose ‘Add’.

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  1. Fill in the mandatory fields for: Email, Nickname, Name, and Password.

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  1. Under the ‘Assignment’ section, you will need to select the appropriate permission level, the Max no. chats, and any skill groups that user will belong to.

 

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  1. Make sure that the user is Enabled.

 

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  1. Click the ‘Save’ button in the top right corner.

 

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